Growth in the tech sector continues to create opportunities for skilled IT workers. Customer support roles offer an excellent entry point if you are looking to get started in tech. Support roles expose you to a range of technologies and systems, which will help you develop a foundation for career growth. If you're looking for an entry-level career with potential and the chance to learn in a fast-paced environment, IT customer support is a great place to start.
This course prepares you for entry-level IT support roles. You'll develop a foundational understanding of help desk operations. The curriculum covers practical skills like effective customer communication, technical troubleshooting, and the use of remote support tools. You'll gain experience managing and resolving issues in diverse computing environments. Finally, you’ll learn to handle real-world scenarios with hands-on exercises that reinforce both your customer service and technical skills.
